Refund Policy

1. Eligibility for Refunds

   Customers are eligible for a refund under the following circumstances:

   • The order was not delivered due to the vendor or rider’s fault.
   • The order was cancelled by Bite or the vendor after payment was made.
   • The customer received an incorrect or incomplete order and Bite verifies the claim after investigation.
   • The vendor was unavailable or unable to fulfill the order after confirmation.
2. Non-Refundable Case

   Refunds will not be issued if:

   • The customer provides an incorrect address or contact details.
   • The rider attempts delivery but the customer is unreachable or refuses to accept without valid reason.
   • The customer cancels the order after preparation has begun or after the rider has picked it up.
   • • The dissatisfaction is related to taste or food preference, as Bite is not responsible for food quality or preparation handled by partner vendors.
3. Refund Method and Timeline
   • Refunds will be issued through the same payment method used for the order (e.g., card, wallet, or online payment).
   • Refunds typically take 3–7 business days to appear in the customer’s account, depending on their payment provider.
4. Investigation and Resolution
   • Each refund request is handled on a case-by-case basis.
   • Bite reserves the right to verify claims with vendors and riders before approving a refund.
   • False claims or misuse of the refund system may lead to account suspension.
5. Customer Support

   For refund requests or delivery issues, customers can contact support@bite.pk or use the in-app support. Bite’s support team will respond within 24 hours.